Frequently Asked Questions |
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How
do I purchase your treats?
You may buy directly from us online
or by email,
fax, phone
or mail. Just contact us! We also
have a list of our current retailers
which you may look through to see if there are any in your local
area.
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Where
can I find your dog treats?
You may buy our treats online
or through various veterinary clinics and specialty pet stores.
Click here for a list of our current
retailers. You may also purchase them by email,
fax, phone or mail. Just
contact us!
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Why
don’t the companies who make the prescription foods also
make treats?
We believe the profit margin isn’t great enough for the
large companies to make them.
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How
do I know if my dog will like the treats?
Of course, the best way to know if your dog will eat our treats
is by giving some to them. We have found very few dogs who do
not like these treats. The largest problem is the treat size
may be a too large for very small dogs. However, our treats
may be broken to make them smaller for these dogs. If your dog
will only eat very soft food due to gum and teeth problems,
you may add water to soften them. Do not add water to all the
treats at once as the water will drastically decrease the shelf
life of the treats.
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How
many should I give my dog?
These treats do not have vitamins added to create a nutritionally
balanced meal for your dog. They should never be used to replace
your dog’s regular diet. How many you can give your dog
will be based on his activity, and weight. Each treat has an
estimated number of calories per treat so you can base the amount
on the size of your dog and the number of extra calories your
dog can handle. Consulting your veterinarian on caloric intake
will be most helpful.
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How
do I know my treats have not spoiled since there are no preservatives?
We do use natural preservatives like Vitamin E oil and rosemary
in the treats. We date all our treats for freshness and each
bag has a tamper resistant seal. Our treats have a 6 month+
shelf life when kept sealed. As with any foods if there is mold
or a noxious odor from the treats, do not use them.
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My
treats are too hard to break! What do I do?
Sometimes
our treats are very hard and cannot be broken easily. We bake
them to reduce the moisture content to help preserve the treats
and extend their shelf life. If they are too hard, you may remove
some treats and place them in another zipper seal bag with a
damp clean paper towel in the bag, then reseal to hydrate the
treats. They should break more easily after a day of rehydrating.
Remember that hydrating treats will shorten their shelf life
so only do a small portion at a time to ensure they will be
used quickly.
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What
are your shipping policies and costs?
We
ship UPS ground within 2 business days of an order. All shipments
should be received within 10-14 business days
Shipping
costs for retail orders
$7.50
for purchase of $1.00-$19.99
$9.25 for purchases of $20.00 to $59.99
$11.00 for purchases of $60.00 to $99.99
$14.50 for purchases of $100.00 to $199.99
$18.00 for purchases of $200.00 to $400.00
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